ShapeAI
Refund and Return Policy
This policy explains how refund requests are handled for tokens and digital services.
1. Refund requests
Contact info@shapeai.co.uk with your order or generation reference, account email, issue description, and supporting evidence.
2. Unused tokens
Unused purchased tokens may be refundable before redemption, subject to payment processor fees and legal requirements.
3. Redeemed tokens
Redeemed tokens are generally non-refundable unless a system error prevented delivery, the output was materially defective, or a refund is required by law.
4. Processing times
We aim to acknowledge requests within 5 business days and process approved refunds within 5-10 business days.
5. Fraud and abuse
We may refuse refunds and suspend accounts where fraud, abuse, or chargeback misuse is detected.
PREPARING BUSINESS LTD
Company no.: 16107292
12 Skinner Lane, Leeds, England, LS7 1DL
info@shapeai.co.uk | +44 7463 585216